Disclaimer

1. General Information & Operational Scope

All information, guides, product descriptions, and technical specifications on this website are provided in good faith. While we make every reasonable effort to keep the information up to date, accurate, and reliable, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, adequacy, validity, or availability of any content on the site.

Hoteliers and property managers are responsible for verifying their specific rate plans, room allocations, guest booking terms, and tax configurations in accordance with local regulations and OTA channel policies.

2. Hotel Distribution & OTA Channel Integrations

The AIHMS Hotel Channel Manager connects to third-party Online Travel Agencies (OTAs) including Booking.com, MakeMyTrip, Goibibo, Agoda, Expedia, Airbnb, and others via direct API and XML connections.

• Third-Party Platform Uptime: We are not responsible for delays, synchronization lags, or extranet disruptions caused by third-party OTA system outages, planned maintenance, API modifications, or server downtimes outside of AIHMS's direct control.
• Rate Parity & Restrictions: While our platform provides automated pooled inventory and dynamic rate distribution tools, property owners and front-desk managers are ultimately responsible for setting, reviewing, and auditing channel tariffs, minimum stay rules, and seasonal pricing.
• Extranet Policies: Hoteliers must comply with the terms, conditions, and commission agreements established between their property and respective OTAs. AIHMS is an independent hospitality technology provider and is not a party to hotelier-OTA commercial contracts.

3. Direct Booking Engine & Payment Processing

The AIHMS Hotel Website Booking Engine enables commission-free guest reservations directly on client hotel websites.

• Payment Gateway Integration: Payments are processed via secure, certified third-party payment aggregators supporting UPI, credit/debit cards, and net banking. AIHMS does not store sensitive cardholder details or CVV codes on our servers.
• Transaction Disputes: Any billing inquiries, refunds, cancellation charges, or chargeback disputes arising between guests and hotels are governed by the hotel's published booking policy and the acquiring bank's guidelines.
• Guest Verification: Hoteliers are responsible for verifying guest identity, check-in requirements, and local tax compliance upon physical arrival at the property.

4. Performance Estimates & Revenue Projections

Any revenue growth figures, direct booking conversion increases, or occupancy projections referenced on our website, promotional materials, or case studies are estimates based on historical client performance and industry benchmarks.

Actual hotel performance depends on various external factors outside of software capabilities, including property location, seasonal demand, local tourism trends, competition, guest service quality, room pricing strategies, and macroeconomic conditions. AIHMS does not guarantee specific occupancy rates or financial returns.

5. Hotel & Product Photography

Photography, virtual tours, and visual assets produced by AIHMS are captured to showcase the aesthetic and architectural qualities of each property.

• On-Site Property Staging: Hoteliers are responsible for staging rooms, dining spaces, and amenities accurately prior to scheduled shoots.
• Client Approval: All delivered image collections, retouched visuals, and web assets are provided for hotelier review and approval before publication on official websites or distribution to OTAs.

6. External Links & Third-Party Services

Our website may contain links to external third-party websites, partner services, or social platforms. These external links are provided for your convenience only. We have no control over the content, privacy practices, or operational reliability of any third-party websites and assume no responsibility or liability for their practices.

7. Limitation of Liability

To the fullest extent permitted by applicable law, AI Hospitality Solutions (AIHMS), its founders, directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages resulting from:

• Your access to or inability to access our website or software services
• Any bugs, errors, interruptions, or transmission failures
• Any unauthorized access to our secure servers or data storage
• Any third-party OTA system outage, booking cancellation, or guest dispute

8. Policy Updates & Contact

We reserve the right to revise or update this Disclaimer at any time without prior notice. Any changes will be posted on this page with an updated revision date.

If you have any questions, feedback, or legal inquiries regarding this Disclaimer, our Terms of Service, or our Privacy Policy, please contact us: