Terms of Service

1. Eligibility and Account Responsibility

To use AIHMS Services, you must be:

• At least 18 years old
• Legally capable of entering into binding contracts
• Representing a business entity in the hospitality or allied industries

You are responsible for maintaining the confidentiality of your account credentials and any activity that occurs under your account. Notify AIHMS immediately at admin@aihms.co.in or +91 9715113333 of any unauthorized access or security breach related to your account.

2. Use of the Services

You agree to use AIHMS’s Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services for any illegal or unauthorized purpose
• Modify, distribute, or exploit the software beyond what is permitted
• Reverse engineer, decompile, or attempt to extract the source code of any part of AIHMS’s software
• Infringe on the intellectual property or proprietary rights of AIHMS or others
• Interfere with the integrity, security, or performance of the Services

AIHMS reserves the right to suspend or terminate your access to the Services if there is a suspected breach of these terms or misuse of the platform.

3. Subscription and Payment

AIHMS offers its Services through subscription-based and service pricing models, customized based on hotel size, number of rooms, and required modules (Hotel Channel Manager, Web Development, Hotel Website Booking Engine, and Hotels & Products Photography).

• Billing: Fees are charged on a monthly, quarterly, or annual basis, as agreed upon during onboarding.
• Cancellation: You may cancel your subscription with prior notice as outlined in your service agreement. Cancellation will take effect at the end of your current billing cycle.
• Refunds: AIHMS does not offer refunds for partially used subscription periods unless required by applicable law or under exceptional circumstances.

Failure to pay fees on time may result in service suspension or termination.

4. Data Privacy and Security

AIHMS takes data security and privacy seriously. All user and guest data collected through our Services is handled in accordance with our Privacy Policy. By using our platform, you consent to the collection, processing, and use of information as described in that policy.

Key data practices include:

• Secure encryption for sensitive information
• Role-based access controls for data and modules
• No resale of personal data to third parties
• GDPR-compliant processes for data protection

You are responsible for ensuring that the information you provide to AIHMS is accurate and lawful.

5. Third-Party Integrations

AIHMS integrates with various third-party tools and OTAs (Online Travel Agencies) such as Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, and more. While we ensure these integrations meet high-security and performance standards, AIHMS is not liable for any issues arising directly from third-party systems.

Users are also responsible for complying with the terms of service of third-party platforms they choose to integrate with AIHMS.

6. Intellectual Property

All content, trademarks, logos, software, and documentation associated with AIHMS are the exclusive property of AI Hospitality Solutions (AIHMS) or its licensors. By using the Services, you are granted a limited, non-transferable, non-exclusive license to access and use the platform in accordance with these Terms.

You may not:

• Copy, reproduce, or republish content from AIHMS without written permission
• Use AIHMS’s branding or assets for commercial promotion without approval
• Create derivative works based on AIHMS’s software

7. Limitation of Liability

AIHMS strives to deliver consistent, uninterrupted service but does not guarantee error-free or continuous availability. To the maximum extent permitted by law, AIHMS shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of data or profits arising from your use of the Services
• Interruptions or delays due to third-party service providers or integrations

Our total liability for any claims under these Terms shall not exceed the amount you paid to AIHMS in the previous 12 months.

8. Changes to the Terms

AIHMS may update these Terms of Service from time to time to reflect changes in technology, law, or our business operations. All updates will be posted on our official website and, where appropriate, notified to users via email.

Continued use of the Services after such changes implies acceptance of the revised Terms.

9. Termination of Services

AIHMS reserves the right to terminate your access to the platform with immediate effect if you:

• Violate these Terms
• Fail to make timely payments
• Misuse or attempt to damage the platform

Upon termination, your data will be retained for a limited period for record-keeping or compliance and then securely deleted.

10. Disclaimer

The information and technology solutions provided by AI Hospitality Solutions (AIHMS) (including our Hotel Channel Manager, Web Development, Hotel Website Booking Engine, and Hotels & Products Photography) are offered on an "as is" and "as available" basis.

• Hospitality & OTA Distribution: While AIHMS utilizes industry-standard two-way API integrations to sync rates and inventory across 30+ OTAs, AIHMS shall not be held liable for third-party channel downtime, extranet policy changes, network interruptions, or rate parity discrepancies resulting from external platform outages.
• Direct Booking & Revenue: Performance metrics, conversion estimates, and revenue projections discussed on our website or promotional materials are illustrative. Actual hotel occupancy, direct bookings, and revenue gains depend on factors unique to each property, including location, seasonal demand, pricing strategy, and guest service quality.
• Website Content & Media: All room photography, marketing copy, and website content produced for client properties are subject to client review and final approval prior to deployment. AIHMS is not liable for inaccuracies in room descriptions, amenity lists, or rate schedules provided by hoteliers.
• External Links & Payment Gateways: Our platform integrates with trusted third-party payment gateways (UPI, credit/debit cards, net banking). AIHMS does not store sensitive cardholder data and is not responsible for transaction delays or chargeback disputes occurring within third-party banking processors.

By using AIHMS’s Services, you acknowledge and agree to these Terms of Service and Disclaimer. These guidelines are designed to ensure a productive, safe, and mutually respectful relationship between AIHMS and its customers. We encourage you to review these terms regularly and reach out to us at admin@aihms.co.in or +91 9715113333 with any questions or concerns.